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Ecommerce Frequent questions

1. Do they have physical store?

We do not have a physical store for customer service, but you can find us in different contact channels in our help center: centro ayuda

2. Can I make payments with a credit card?

Yes, You can!

3. What happens if my product suffer an incident in the shipment?

All our products are 100% insured and free of charge for you, so you will always have our support.

4. Do all products have guarantee?

All our products have a direct guarantee with the manufacturer.

5. Do All prices includes taxes?


6. Can they issue an invoice?

Yes, we can.

7. How much does the shipping cost?

It depends on the product and the destination.

8. Is it a risk buying at QIAN regarding my bank account and personal information?

All information provided is safe, we have security certificates to protect your personal information.

10. What are your payments methods?

Debit or credit card (Visa, MasterCard, American Express)
SPEI transfer, cash deposit or check.
Cash payment at convenience stores (OXXO and 7 Eleven)

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