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Legal Disclaimers

Use of the site

The services, contents and products offered by QIAN are directed and reserved for users over 18 years of age, in case of use by minors, it is under the responsibility of the parents or guardians, properly supervise the actions carried out by minors within our website.

QIAN may cancel or restrict an account in which an inappropriate use of our platform it is detected, and / or the services offered in it, understanding as misuse, enunciatively, the following cases:

  • Use automated or similar tools or mechanism for the purpose of extracting, collecting and obtaining any information contained on the site.
  • Attempt to modify or alter the formats of the tools on the website as well as the contents of the same.
  • Using HTML codes for a third party.
  • Copy, reproduce, publish, distribute, download or display any content on the site, by any means whether digital or printed.
  • Access with an account where the user is not authorized.
  • Fake any content on the platform.
  • Perform activities outside the law, including falsification of identity or forms of payment among others.

Any registration information on the platform as well as billing must be true and accurate, otherwise these Terms and Conditions will be in neglected, leaving the user's responsibility to issue and correct.

By confirming your purchase and completing the payment process, the user agrees with the terms of sale as well as the billing information.

Prices, products and services information

The information of all products within our platform is adhered to and according to the characteristics of the same, however, if the product or service has any characteristic other than that presented on our platform, it may be performed the compliance with our Return Policies within which you must comply with:

  • Original packaging
  • Original Accessories
  • Within the deadline, among others.

All images presented on our platform are illustrative and are published in an indicative way, there may be some variation in the tone presented between the article published on our platform and the physical product.

We recommend checking in each operation the conditions and characteristics of purchase, before making the payment of your order, in order to ensure the terms and conditions that apply specifically for each product, such as the warranty.

Prices subject to change without notice.

All our promotions apply exclusively to the stated validity.

All shipping costs generated, will be presented when placing and confirming the order, the cost may vary based on the weight and volume of the product.

User Registry

We inform you that at the time of concluding your purchase (if you do not have a registration on qian.mx) you will automatically have your registration with all the benefits that it represents, so you will receive an email with the confirmation of your order and another welcoming you to be a member of qian.mx

Note: To obtain your password, you only have to go to the section “enter or create your account” and click on “Forgot your password” and in three easy steps, reset and save your new password, which you should not share by your security


QIAN as distributor of the products it offers, adheres to the warranty policies of each manufacturer, for more details review our Warranty Policies where you will find the specifications for each product line or brand, also any special consideration, all in compliance with the provisions and terms established in the Federal Consumer Protection Law.

Payment Methods

Check out our payment method module for more details.

QIAN does not generate additional charges to your credit card for the use of it. All our sales products are reflected in national currency.

In the event that validation or authentication of receipt of the payment is NOT possible, the purchase process will stop and the user will be informed through the contact information provided.

All purchases are subject to bank authorization, in case the purchase is not approved by your bank, we will make sure that you do not receive any charges for it.

Shipping and delivery methods.

Check out our Shipping policy module for more details.

The processing time of purchases may vary from those mentioned in our shipping methods, due to the type of product, considering complexity, volume or special events.

The processing of the purchase as well as the shipment begins after the payment is confirmed.

Payment for confirmed orders must be made within 24 hours to avoid cancellation.


Any return and/or refund of purchase applies only under the following cases:

  • Partially received goods
  • Goods received in poor condition
  • The goods received do not meet the features offered on our platform

All this in accordance with our returns process.

In no case is the freight cost refunded for the item shipped.

For the above-mentioned cases QIAN undertakes as a first instance to send the right product, complete and / or in good condition at no cost to our customers within 96 hours after the report. In case of not being able to comply with the mentioned correction, the refund of the amount paid will be made within 48 hours.

Some of the considerations that our users will have to take into account depending on the product line are as follows:

  • Electronic items: must deliver complete accessories and instructions.
  • Consumables: No returns apply.
  • Mobile phone and its accessories: No returns apply.


As all orders begin processing immediately after receiving payment, once payment is confirmed it is not possible to cancel that order and must be processed as a refund. To request a cancellation or receive more information you can contact us through our online chat.

Any refund will be made within a period of no more than 48 hours.

In case of purchases with monthly interest-free payment, the refund will be made less the commission for the partialization of the payments.

Warranty and Return Policies

Any anomaly with the purchased products must be reported within 24 hours of receiving the product.

In the event that the return proceeds, any product must be delivered in its original packaging, including proof of purchase, as well as accessories and manuals of the item.

It is necessary that the product is completely new and unused.

Returns will not be accepted in the following cases:

The product features altered or removed warranty seals.

Product with physical damage

Incompatibility or misconfiguration

Packaging is not the original or has alterations or signs of abuse

Out-of-time report

Product used

Product repaired by third parties

Products without warranty and/or return.

Use of information

All trademarks as well as content on our portal are protected by the Intellectual Property Law, therefore, Both QIAN and the brands contained within the platform reserve all rights to the products and contents. Access to our site does not and cannot be considered a license with respect to the rights of each owner.

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